Introduction to Course

Definition of communication and social skills

Importance of communication skills

Types of communication skills

Chapter 2: Effective listening

Active Listening

Emphatic Listening

Clear and concise speaking

Articulation

pronunciation

Appropriate tone and volume

Conflict resolution and negotiation

Assertiveness

Dealing with difficult people and situations

Body Languages

Posture

Gesture

Facial Expressions

Unspoken messages

Proxemics and personal space

Personal space and boundaries

Appropriate use of space

Building and maintaining your relationships

Empathy and understanding

Trust and respect

Teamwork and collaboration

Effective communication in teams

Resolving conflict in teams.

Networking and making connections.

Professional relationships

Professional Networks

Social graces and manner

Table manners

Introduction and greetings

Cultural sensitivity and diversity

Understanding cultural differences.

Navigating intercultural communication.

Business Etiquette

Professional communication in the workplace

Networking and professional relationships in business

Self-assessment and reflection

Identifying strengths and weaknesses.

Setting goals for improvements.

Practical exercises and role playing

Improving verbal and non-verbal communication

Building Interpersonal skills and relationships

Continuous learning and development

Staying current on best practices and trends

Seeking feedbacks and support from peers and mentors.

Conclusion